If VMware aims to transform storage presentation, and is working with major storage vendors to make it happen, HDS ought to be part of it. Their history, technology, and market position earn them a spot in the “VAAI Cabal” and their omission was a bombshell to industry-watchers like me.
As an IT guy, I know that outages sometimes happen. But a nationwide data outage that lasts almost a day and leaves devices unable to reconnect is serious. And a complete lack of any customer service availability or system status notification is absurd.
One reason the smartphones like the iPhone are gaining ground on purpose-built cameras is their instant connectivity: Take a photo and you can immediately share it on Twitter, Flickr, Facebook, or other popular sites. Wouldn’t it be great if your SLR or digital camera could do the same? This is the promise of the Eye-Fi card: It adds Wi-Fi connectivity to most popular cameras, enabling you to transfer photos directly to your laptop or the Internet. If only it worked.
Today was a big one for EMC, with the company launching or updating 41 storage products, including the new VNX storage system. EMC’s press and analyst event was equally notable, with a large crowd of insiders (including me) brought to New York City to watch a sideshow of world records set. Although Wall Street noticed all the fuss and rewarded the company with a 52-week high stock price, some actions away from the Equitable Center drew the ire of EMC competitor, NetApp.
It just isn’t right. I shouldn’t have to complain to get decent customer service, to keep listed prices from changing at checkout, or to get defective products replaced. Every customer deserves the same positive experience: A smooth purchase, easy delivery, as-advertised functionality, and lifetime quality. The squeaky wheel shouldn’t be the only one to get the grease. Until then, however, I have one word of advice: Squeak!