Virgin Mobile USA had a massive data outage on July 11, 2011, leaving me without mobile broadband for almost 24 hours. After service was restored, my Novatel MiFi 2200 was left in a state in which it would not connect, requiring a complete reset and re-authentication. Virgin's customer support wasn't very helpful, so here's what I did to get back online. Symptoms of an … [Read more...] about How To Reset Your MiFi and Get Back Online with Virgin Mobile USA
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On Being a Squeaky Wheel (Where’s My Grease?)
I'm outspoken, and I have a platform. This makes me a difficult customer for some and a dream for others. When I have issues with a company or product, I let them know. I detail the problem. I expect a resolution, and I usually get one. As the old saying goes, "the squeaky wheel gets the grease." But why should only squeaky wheels get greased? Why should secret warranties … [Read more...] about On Being a Squeaky Wheel (Where’s My Grease?)