As an IT guy, I know that outages sometimes happen. But a nationwide data outage that lasts almost a day and leaves devices unable to reconnect is serious. And a complete lack of any customer service availability or system status notification is absurd.
customer service
On Being a Squeaky Wheel (Where’s My Grease?)
It just isn’t right. I shouldn’t have to complain to get decent customer service, to keep listed prices from changing at checkout, or to get defective products replaced. Every customer deserves the same positive experience: A smooth purchase, easy delivery, as-advertised functionality, and lifetime quality. The squeaky wheel shouldn’t be the only one to get the grease. Until then, however, I have one word of advice: Squeak!