As a computer hobbyist and tinker, I love making things work, but as an IT professional I just can't countenance this kind of hacking. The sad truth is, regardless of whether or not something works, product support is usually more important. That's why I'm singing the support matrix blues: I don't care if you say it works, just tell me if it's supported. "Supported" and … [Read more...] about I Don’t Care If You Claim It Works (The Support Matrix Blues)
I'm outspoken, and I have a platform. This makes me a difficult customer for some and a dream for others. When I have issues with a company or product, I let them know. I detail the problem. I expect a resolution, and I usually get one. As the old saying goes, "the squeaky wheel gets the grease." But why should only squeaky wheels get greased? Why should secret warranties … [Read more...] about On Being a Squeaky Wheel (Where’s My Grease?)
Today, Google announced that their existing Docs platform will soon open up to storage of all file types. This was widely anticipated, as Google evolved the Docs service over the past year and added references to "Files" rather than specific document types. This could be the next step towards the long-rumored "GDrive" storage offering. Although Google insists that this is … [Read more...] about Is GDrive Finally Being Launched?