As an IT guy, I know that outages sometimes happen. But a nationwide data outage that lasts almost a day and leaves devices unable to reconnect is serious. And a complete lack of any customer service availability or system status notification is absurd.
I was traveling this morning, and was shocked to not be able to check on my flight status with my iPhone. It just sat there churning when I arrived in Chicago. I couldn’t figure it out, but quickly booted up the Cradlepoint router and Sprint EV-DO card and was online. Since I also had critical […]