Virtualization of IT systems decouples physical infrastructure from logical resources, hiding complexity and enabling new capabilities. However, not all potential benefits of virtualization have meaningful value outside IT circles: Too many of our discussions revolve around the very complexity that virtualization technology should be hiding! True business value is derived from transformed virtual resources in the next-generation data center, not the incremental capacity gains of virtual servers. But how will we get there, and what will this future look like?