Prognostication is a perilous business, but pundits are drawn to the topic in the month of December. The fact that most predictions fall on their faces demonstrates the intoxicating mix of hope, dreams, and irrationality that mark both geniuses and fools. I am neither, so I like to make predictions after the fact! But this year I’ve been asked to look to the future, so I’ll stick with the safe road and pick current trends rather than guessing what I hope will come.
On Being a Squeaky Wheel (Where’s My Grease?)
It just isn’t right. I shouldn’t have to complain to get decent customer service, to keep listed prices from changing at checkout, or to get defective products replaced. Every customer deserves the same positive experience: A smooth purchase, easy delivery, as-advertised functionality, and lifetime quality. The squeaky wheel shouldn’t be the only one to get the grease. Until then, however, I have one word of advice: Squeak!
Google Is Heading For A Cliff; What Will They Do?
Google is the most important company to the Internet. Hyberbole? I think not! Without Google, the Internet that we all know and love would be a very different place, as would the business of IT. Along with Microsoft and the supporting community around LAMP, Google is the very foundation of modern computing. But the foundation of Google itself, its ability to rank Internet content and present relevant information to its users, is at risk. What will they do to fix it?
Ten-Year Trend: Mobility
What is the megatrend of this decade? I suggest that we are witnessing a wholesale shift from information tied to place/device to information mobility. Cloud computing, server virtualization, and even flash memory are all contributors to this massive trend, along with the user-side trends of the post-PDA mobile phone, 3G data, social web services, and connected home.
Nine Blog Suggestions from a Grumpy Reader
I subscribe to hundreds of RSS feeds, and read them religiously. According to Google Reader’s statistics, I read about 200 items per day out of over 700 posted to all of those feeds. As you might expect, I’ve got some strong feelings about blogs and news sites after reading that much. So this message is aimed at all of you content providers out there: Fix your darn blogs and feeds so I won’t be so grumpy anymore!
