New business travelers first should sign up for a preferred hotel and airline program and focus their travel dollars there. Then, they should get a Chase Sapphire card or American Express Platinum card to earn points on travel and transfer those points to the hotel or airline program for redemption. Finally, they should consider getting the co-branded credit card for their hotel chain and airline of choice.
Frequent Flier Kung Fu for Novices
If you’re careful, even an infrequent flyer can rack up valuable points and maybe even elite status. But don’t do anything foolish, and don’t be fooled by the promises of first-class treatment. Even top-tier frequent flyers sit in coach most of the time!
On Being a Squeaky Wheel (Where’s My Grease?)
It just isn’t right. I shouldn’t have to complain to get decent customer service, to keep listed prices from changing at checkout, or to get defective products replaced. Every customer deserves the same positive experience: A smooth purchase, easy delivery, as-advertised functionality, and lifetime quality. The squeaky wheel shouldn’t be the only one to get the grease. Until then, however, I have one word of advice: Squeak!
Dear Dell: Why Is It So Hard To Buy From You?
This love letter goes out to Dell. I hope they’re listening, because I want them to succeed and thrive and sell millions of computers. But they’re sure making it hard for me to buy just one. Here’s my story.