Challenges for Enterprise IT

I’ve spent 15 years focused on the business of IT, with a special interest in data storage, since it makes up such a large part of modern information systems and budgets. The current crisis has forced many of us in enterprise IT to focus inward, tackling the tough challenges inside our data centers rather than adding on exciting new capabilities. The priority has shifted from features with a potential for cost avoidance to real current-year cost savings.

Even as budgets are tightening, we continue to pour good money after bad. This happens everywhere, buying too much of what we don’t want or need.

• As the high end marches ever-higher, we find that most applications require lower tiers of capability
• Data center managers are scrambling to control power and cooling costs
• At the same time, utilization of existing resources remains low, especially storage systems

But change is in the air. Enterprise IT is questioning their old assumptions.

• The monolith of IT infrastructure is finally becoming a pyramid, with a small amount of super high-end “tier-0″ capability and a widening reliance on lower tiers of bulk capacity
• Virtualization of servers and storage is having a real impact, enabling mobility of systems, applications, and data across tiers
• Enterprise IT is increasingly offloading non-essential services to outside partners who can deliver focus and economics

A New Challenge for Me

I have always tried to focus my efforts on making a difference in my little corner of the world, so the time has come for me to make a change professionally.

I am pleased to announce that I am joining Nirvanix, where I will be starting a new strategic consulting practice. We will focus on enabling enterprise customers to leverage modern data storage technology for infrastructure transformation. Nirvanix shares my vision of evolved IT infrastructure supported by tiers of applications, servers, and especially storage. Nirvanix moving forward and attacking the storage issues that face enterprise IT head-on!

I pride myself on giving honest and straightforward advice, and this will not change. Nirvanix Consulting will deliver independent and trustworthy advice, and this is exactly what enterprise IT organizations require and demand. Although Nirvanix provides managed offsite storage as a service to enterprise customers, this offering is not the correct answer for every application or business. In discussing this business concept with Nirvanx CEO, Jim Zierick, I stressed that I will certainly sometimes recommend competing solutions, and that the right move for some is reuse of existing assets. Zierick, who was formerly a partner at the respected consultancy, McKinsey, agrees with this independent approach. We must help each client to develop a strategy that is appropriate to their needs.

Although I have a new professional affiliation, my independence and commitment to the storage community will not change. I remain committed to open communication, and will maintain my Pack Rat blog, Gestalt IT, and my other public writing and speaking activities. Now let’s get down to work!

© sfoskett for Stephen Foskett, Pack Rat, 2009. | Changing Times Demand Focus
This post was categorized as Enterprise storage, Personal, Virtual Storage. Each of my categories has its own feed if you'd like to filter out or focus on posts like this.

IT infrastructure is following consumer technology out of the data center glass house and into the wide world

Dave Hitz over at NetApp poses a very interesting question: What is the ten-year trend in information technology that we are currently building to? He supplies these historical examples:

• 1982-1992: A computer on every (business) desk
• 1990s: Networking all those computers

He then goes on to suggest three ten-year trends that we might currently be living through:

1. Cloud/Outsourced Computing
2. Server Virtualization
3. Flash Memory

Although I agree on the importance of these three to enterprise IT, I don’t think they’ll be seen as the megatrends of this decade in hindsight. I suggest that, more than anything, we are witnessing a wholesale shift from information tied to place/device to information mobility. Cloud computing, server virtualization, and even flash memory are all contributors to this massive trend, along with the user-side trends of the post-PDA mobile phone, 3G data, social web services, and connected home.

What Is Mobility?

The meaning of mobility, to me, is expansive. It doesn’t just refer to taking a copy of your data with you, ubiquitous connectivity, or portable devices. Mobility is a new paradigm of computing.

• Your data no longer “sits” in one place – your data lives out there in the network!
• Your applications no longer “live” on this device or that – your applications live out there in the network!
• Your productivity environment no longer requires a particular piece of hardware – you expect to be productive everywhere on every device!

This doesn’t sound strange to the modern Internet user. We have completely accepted the role of Google, Facebook, Yahoo, Wikipedia and the rest in our personal lives. Just as they did in the early days of the PC, business people have transitioned these concepts into the professional world – witness Salesforce and LinkedIn! In all cases, we have endorsed the idea that certain types of information want to live in the cloud because it makes them better!

Once you’ve used these services, old-fashioned email, contact management, encyclopedias, maps, and the rest seem incredibly limiting. A GPS system that can’t update its maps seems antiquated, and we want it to have real-time traffic data, too. An iPod that needs to be physically connected to a PC to add music or applications is simply unacceptable. Time- and place-shifting technologies like TiVo To Go, over-the-air podcast downloads, and Slingboxes reset our expectations about availability and choice of entertainment, but they are mere symptoms of our changing perceptions. We want mobility of data, applications, and platforms, and we are getting it.

Consider two truly revolutionary platforms: the iPhone and the netbook. In both cases, we knowingly accept limitations in the name of portability, knowing that the cloud will give us what we can’t hold in our hands. These devices are limited in ways that would seem inconceivable just a few years ago: Apple has locked their platform up tighter than any in history, and netbooks are too small, underpowered, and cheap in all senses of the word. But we love them because they get us where we want to go, which is up and out!

Mobility and Enterprise IT

The concept of mobile data, applications, and devices is just as applicable to enterprise IT infrastructure as it is to personal technology. Some enterprise data must be kept close to the vest, especially where privacy laws and litigation concerns are applicable. But there is certainly a vast pool of corporate data that wants to be out working in the field! Setting this data free is the enterprise equivalent of the mobility megatrend!

Cloud computing is hype. Server virtualization is hype. Flash storage is hype. XaaS is hype. Web 2.0 is hype. But once the cloud of hype passes, we will be left with solid technologies to enable mobility and transform corporate computing. Why should corporate email have to punch through your firewall? Why should the intranet be limited to internal or VPN users? Why can’t customers interact with a (limited/controlled) set of your corporate records? Salesforce showed us that roaming users (sales teams) need greater access than most IT staff were ready to build. What if we applied the same ideas to other data types?

Many companies are already doing this. Microsoft offers a variety of internal/external services for their customers through Live (see Connect, for example). Many companies are using mail and productivity applications in the cloud from Google, MessageOne, and Zimbra. Backup and archiving as a service to mobile users is widespread (see Iron Mountain Connected and Mozy). And more and more corporate PR relies on blogs, twitter, and social networking sites. Corporate security and legal types are worried about data “escaping” from the eggshell of control they exert, but this cat is out of the bag. Enterprise IT will never be the same!

It comes down to a single core question that IT folks ought to have been asking themselves all along: What should be held internally and what should be let loose? We already “outsource” many non-core corporate functions. Sometimes we do this for cost reasons. But the most effective outsourcing decision is when a third party will do a better job, offering levels of expertise or service that an internal group could never realistically reach. We already buy enterprise software to leverage outside development (remember, this was not always the case!), so why not also buy enterprise services? Corporate-grade outsourced email, groupware, sales automation, and the like is not only more robust and less expensive than internal systems, they enable a disconnected, mobile workforce.

Today, I Was Angry

I bought a new album from Amazon, but I forgot to sync my iPhone with my laptop, so it was sitting at home when I wanted to listen to it in the car. Then I couldn’t find a colleague’s phone number because he moved to a new company and my address book didn’t automatically update. And I couldn’t review a presentation because I needed a special account to access a corporate document system behind a firewall.

These little accomplishments would have seemed like miracles just a few years ago: I remember the joy I felt ten years ago when I could read a web page offline on my Palm Pilot using AvantGo; I was amazed when I first fired up 802.11a wireless networking and could work anywhere in the office; I was gleeful to be able to take 5 GB of music with me on the train. But all this is past. Today, I want to access my portable data and work anywhere. We are in the midst of a revolution in the mobility and ubiquity of computing.

See my posts on Gestalt IT for similar enterprise IT infrastructure commentary

© sfoskett for Stephen Foskett, Pack Rat, 2009. | Ten-Year Trend: Mobility
This post was categorized as Apple, Computer History, Enterprise storage, Everything, Personal, Terabyte home, Virtual Storage. Each of my categories has its own feed if you'd like to filter out or focus on posts like this.

Apparently, some were annoyed, offended, or hurt by this post. For that, I sincerely apologize. My intent was to reach out to my friends at the company in this difficult time, but what I meant doesn’t help those who are directly affected.

I have only one question: What is the right thing to do when bad things happen? Should one offer help or remain silent? This is not a rhetorical question – I’d like some advice.

Although nothing official has yet been announced, enterprise storage giant EMC is apparently conducting a massive workforce reduction today. Update: EMC reported in January that they would take a restructuring charge in Q4 2008 and would reduce overall headcount by 2400. The job losses reported here were part of this restructuring. I hear that there is a voluntary early retirement program, too.  Multiple sources have confirmed to me that perhaps as much at 10% of the folks from Hopkinton will be let go. Update 2: The Boston Globe reports EMC’s claims that only “a small number of workers” has been let go. The Register reports that the numbers are “small and modest.” I personally know of a handful who were affected, and they claimed widely divergent losses in their departments, so I have no idea what the number was.

Update: I’m hearing conflicting reports from inside the company, with some absolutely confirming the RIF and others scratching their heads. Might be divisional rather than company-wide, but a good number of people both in Hopkinton and elsewhere are apparently losing their jobs. A number of others are confirmed to have been let go over the past three weeks.

This follows last week’s news that Quantum would also let 180 employees go, and Pillar and Overland also reduced their respective workforces this quarter.

There are also rumors that one of my favorite storage resources (which will remain nameless for now) will not last into 2009.

I’m really speechless about all of this. There are many, many fine people involved at these companies, and I wish all of them the best.

If you are affected, please drop me a line. I can’t offer you a job, but I promise to do everything I can to help you land on your feet.

© sfoskett for Stephen Foskett, Pack Rat, 2008. | EMC Cuts Staff as Recession Continues
This post was categorized as Enterprise storage, Personal. Each of my categories has its own feed if you'd like to filter out or focus on posts like this.

For IT-centric workers, being productive from the road requires more than just exceptional personal skills: A killer laptop is needed to replace an entire office full of equipment. Let’s consider what a modern digital nomad’s laptop should include.

Power and Space

The ideal road warrior machine needs capacity to handle any modern computing task. Nearly every digital nomad has to occasionally perform intensive activities like compiling code or encoding video, and these require serious capability in all three axes of computing: CPU, RAM, and storage.

The road warrior laptop should have a serious CPU, chipset, and graphics combination. Multi-core CPUs with plenty of cache will take the sting out of intensive computing, and modern architectures can provide good battery life, too. Don’t overlook the impact of a fast system bus and good graphics hardware, too. Integrated graphics chips are getting better, but a road warrior should have a discrete GPU and dedicated video memory, especially if video or photo work is to be performed.

Tip: It may not make financial sense to spend hundreds more for a few extra megahertz, but make sure the system is configured with the latest-generation high-end chip. (ie, not these...)

Max out the RAM, too. Extra RAM will provide a serious boost to overall performance, and should help battery life since more data will be cached. The modern road warrior laptop should have 4 GB, and the next-generation OSes and chipsets will bump this to 8 or more over the next year or so.

Tip: Its easy to upgrade your own RAM on most laptops, and you can save some bucks!

Storage capacity is a must, too. Equip a road-warrior laptop with as much disk space as is available, and consider upgrading the hard disk on older machines as new sizes appear. Larger disks are generally quicker than smaller ones, and serious performers might want to step up to 7200 RPM drives for an extra jolt. No matter the size, a portable external backup drive is a must, but make sure it’s secure and encrypted to protect your data on the road.

Tip: I like to lock my (encrypted) backup drive in the hotel safe while I tote my (encrypted) laptop around during the day.

Portability and Longevity

So-called desktop replacement machines are often too bulky for digital nomad use, so try to strike a balance. 15-inch widescreen notebooks are a nice compromise between usability on the road and ease on the shoulders, but some might be able to get by with a 13-inch or smaller ultraportable, depending on their needs. Focus as much on the physical size and shape as on the weight, since a 1-inch rectangle might fit your backback or briefcase better than a bulbous wedge. Besides, most modern machines weigh within a pound or so of each other.

The HP OmniBook 800 line set the standard for ultra-portability and toughness. Today's sub-notebooks are a serious draw for digital nomads.

Consider the weight and portability of the total package, too. Many manufacturers are introducing smaller and lighter power supplies, and this can make a huge difference to the digital nomad. Invest in retractable cables and Kensington locks and keep the clutter down to reduce the load on your shoulder.

Tip: Cutting out the cable clutter also helps keep airport security from flagging your rats-nest of a laptop bag for extra screening! This clear bankers' bag helps organize.

Although power outlets are becoming more common at airports, hotels, and even airplanes, an extra battery is a must. Always buy two of the largest batteries available for your machine and keep both fully charged.

Tip: If you have an airplane AC adapter, check seatguru.com before selecting your seats to make sure a power port will be available!

Virtualize for Flexibility

Advances in computer virtualization can help the digital nomad in unexpected ways. Install VMware or VirtualBox to enable outdated applications to run on modern 64-big operating systems. I keep a small virtual Windows XP image with older versions of Microsoft Office, Project, and Visio on my machine just in case I have trouble with the latest versions. Mac users love being able to use VMware Fusion or Parallels to run Windows applications alongside their favorite Mac OS X apps.

Consider support implications of your choice, too. Most larger IT organizations require a specific install for corporate use, and virtualization can be a lifesaver here. If your road warrior machine isn’t an approved standard, consider running the corporate image in a virtual machine. A friend of mine uses a MacBook Air ultraportable laptop with his entire supported corporate Windows XP image running under VMware Fusion. This allows him to have 100% compatibility and support in a lightweight package.

Connectivity

Finally, there is no substitute for the always-on connectivity of modern wireless phone-based laptop networking choices. Many road-warrior laptops have built-in 3G cards, but these might not be your best choice. A USB (or perhaps ExpressCard) device can be more easily swapped between machines as needed. A new type of wireless router is also appearing that connects directly to these external 3G cards, and allows their signal to be shared with a small group.

Tip: External devices are also much easier to exchange if they should fail while on the road.

All wireless providers offer similar service at similar prices, and most do not offer substantial discounts when bundling wireless broadband with voice service. Consider whether you want to buy the hardware outright in order to get a shorter contract or if you would rather sign a two-year contract and get free hardware. Pay special attention to their coverage maps when selecting a provider, as this is a major differentiator between 3G and EV-DO service providers in the United States. Although these services are expensive, they are cheap compared to a few days of hotel or airport Wi-Fi charges!

Wi-Fi coverage has become far more plentiful over the last few years, and providers like AT&T, T-Mobile, Boingo, and FON make convincing pitches about their service. But my experience shows that the limited range of Wi-Fi makes it frustratingly unavailable when you need it most. Expect to see Wi-Fi access bundled with 3G service soon. Next-generation services like Wi-Max aren’t ready for prime time at this point and should not be considered a road-warrior-suitable alternative.

© sfoskett for Stephen Foskett, Pack Rat, 2008. | The Road Warrior’s Laptop
This post was categorized as Apple, Personal, Terabyte home. Each of my categories has its own feed if you'd like to filter out or focus on posts like this.