Here’s the situation:  You are tired of iTunes syncing whenever you drop your phone into the dock, so you uncheck “automatically sync” in the iPhone Summary page.  While at your local Starbucks, you decide to download the latest from KT Tunstall.  Yup, it downloaded, and you can listen to it.  Later, you place your phone back in the dock and go about your business.  But, surprise surprise, Katie’s song is now gone from your world!  Somewhere, somehow, the iPhone deleted it!

As we all know, Apple doesn’t allow multiple downloads of purchased content.  So what should you do if this happens to you?  Do what I did when “I’m Shipping Up To Boston” vanished:

1. Open a copy of iTunes that is authorized and linked to your iTunes Store account
2. Click “iTunes Store”
3. Click “Account” and log in
4. Click “Purchase History”
5. Click the tiny grey arrow in a circle next to the purchase in question
6. Click the “Report a Problem” button
7. Click the words “Report a Problem” next to the track in question
8. Select “I didn’t receive this song” and explain yourself in the box provided
9. Apple will re-authorize the song(s) in a few days
10. Then, in iTunes, select “Store” and “Check for Purchases” and the missing tracks will be downloaded
11. Pray that this doesn’t happen again!

Seems like a weird problem, all told.  One would think that Apple would not allow this kind of weird interaction, lest it discourage people from using the Wi-Fi Music Store!

© sfoskett for Stephen Foskett, Pack Rat, 2008. | Watch Out When Buying From the iTunes Wi-Fi Store!
This post was categorized as Apple, Personal, Terabyte home. Each of my categories has its own feed if you'd like to filter out or focus on posts like this.

If you’re like most people, you have accumulated a large number of removable USB storage devices over the years, from flash-based thumb drives to external hard disks.  I have seven of these things sitting on my desk or in by laptop bag right now!  But Windows XP and Vista uses the same icon for all of them, adding a few seconds of examination every time I try to select one.  Icon confusion can cause problems too, like the time I accidentally saved a presentation to my big desktop backup drive instead of the thumb drive I headed out of the office with!

Before: Everything looks like a generic external book type thing.

But I’ve stumbled on a great method to create easy to locate the right drive using free software and the power of Google.  I create a custom drive icon that looks like the physical drive in Windows, so I can see which is which at a glance.  Here’s how!

After: Aah, now I can see which removable drive is which.  Shame about that iPhone icon, though…

1. Install a copy of Icon Sushi, a small, free icon editing application.
2. Locate a nice image of your drive and save it to your Pictures folder.  I use Google’s image search function and key in the brand name for the drive in question.  I’ve usually been able to locate a good white-background oblique shot in no time – the manufacturer or a reseller like Amazon.com or Buy.com often has just the right picture.
3. Convert the picture to a PNG file using the built-in Microsoft Paint program.  Open it in mspaint and immediately select “File”, “Save As…”, drop down the list and select “PNG (*.png)” as the type, and click “OK”.



4. Fire up Icon Sushi and open your new PNG file.  The menus are kind of confusing, but follow along here and you’ll be fine.



5. Make sure the first line on the left (under “Icon”) is selected.  Under “Edit”, select “Edit transparency mask”.
6. In the “Edit transparency mask” window, select the color dropper (third from left) and click the background of the image. This will select most of the background (as seen below) and might even be enough for your image.



7. If your picture is like my example, there are still lots of off-color areas in the transparency mask.  You can get rid of many of these easily by selecting “Use color picker continuously” and clicking on each area in turn.  Use the crayon (far left icon) to select individual pixels if you need to.
8. Once the background is cleaned up to your satisfaction, click “OK” to return to the main window.



9. Now we will save the icon to the target drive.  Under “File”, select “Save as Single Icon(s)…”  Locate your removable drive (it is connected, right?) under Computer and save the file with a descriptive name.  I like to use the model name, so in my example, I saved it as “H:\Coolmax CD-311.ico”.
10. Now we tell Windows to use this icon for this drive.  Fire up Notepad and enter the following text, substituting your own drive icon name for mine:

[autorun]
icon = .\Coolmax CD-311.ico

11. Save this as “autorun.inf” in the root directory of the removable drive.  In my example, this would be “H:\autorun.inf”.  If there’s already an autorun.inf on the drive, take a look at it and see if you can add the “icon” line to it.
12. Now eject the drive and re-insert it.  You should see your new icon in “My Computer” – much better, don’t you think?

I’ve had great luck using this with thumb drives, memory cards, and removable hard disks.  But it doesn’t work with iPods, digital cameras, and other such things that show up with bogus icons.  I’d love a suggestion if you know how to modify these!

Also, note that the icon goes with the drive.  If you’re a psycho like me that swaps bare disk drives in and out of an enclosure, you might want to use an icon that identifies the drive.  I’ve added a big numeral for the capacity on top of the enclosure image for my bare drives.

Finally, don’t buy that Coolmax CD-311 USB/FireWire/e-SATA enclosure I used in my example.  The FireWire is flaky.  It’s going back to Fry’s!

© sfoskett for Stephen Foskett, Pack Rat, 2008. | Custom Icons Keep Removable Drives Straight
This post was categorized as Personal, Terabyte home. Each of my categories has its own feed if you'd like to filter out or focus on posts like this.